Tower Mains Training Terms & Conditions

By completing and returning this online course application form, you are agreeing to accept the following terms and conditions:

Making a Booking 

Full payment must be received before a booking is confirmed.  

All course fees include: 

  • A set of course materials will be given as handouts or workbooks by email prior to the course for all live in person or virtual training 
  • Electronic course attendance certificate 
  • Refreshments 
  • Lunch is provided on all full day courses, if stated in the course details 

Course fees do not include any travel or accommodation. 

You will receive joining instructions no later than seven days prior to the course date, which includes details of the training venue or logon details for live virtual training, start and finish times and what participants are required to bring with them or have access to. 

Course and Trainers’ Alterations 

Trainers are selected based on expertise and suitability for the training to be provided. Due to unforeseen circumstances, it could be necessary to make alterations to trainers or course content. Tower Mains reserves the right to alter the advertised courses, which may include cancellation of a course. If a cancellation is made by Tower Mains, a full refund will be provided for each confirmed booking. 

Special Requirements 

Please detail any special requirements clearly when you make your booking, or you may email training@towermains.com to discuss this further. 

Marketing 

Please note photographs and video may be taken during training courses and used in promotional material, if you do not wish to appear in footage, please advise us at the start of the course. We reserve the right to use any feedback made during or after the course by participants in future marketing on our website or in media. Pictures and comments from courses may also be used in a similar fashion at any time, however, the identity of individual participants and organisations will not be visible in these cases without specific written consent. 

Payment 

VAT at the current rate at the time of booking will be added to all advertised course fees. UK Tax Authorities have instructed that VAT must be added to payments for all public courses we provide in the UK, whether or not the attendee is normally resident in the UK. We have no discretion on this matter. 

Cancellation by Participants 

  • Cancellations must be received by email prior to the start date of the course.  
  • Fees will be fully refunded, or invoices credited if cancellation is made at least 30 calendar days before the course start date. 
  • For cancellations made between 7-30 calendar days before the course start date, a 50% refund will be given 
  • For cancellations of less than 7 days, including “no shows”, the full course fee will be payable. Refunds may be given if cancellation is due to sickness or other unavoidable personal circumstances. This will be decided on an individual case basis.   

Substitutions 

It is possible to substitute one participant with another with no extra charge but please contact Tower Mains prior to the course start date. 

Copyright 

Video or other recordings of the courses are not permitted without prior consent from Tower Mains. The material and information (together called the “course content”) provided to you during this course is confidential and remains the property of Tower Mains.  The course content is not to be copied, reproduced, or adapted in any format or used for any other purpose. 

We have the right to revise and amend these terms and conditions at any time by publishing the revisions on the website. For current course costs and dates, please refer to our website. 

Current version effective to bookings from 12 April 2023.