What is a Quality System, and why have one?

This is a common question… and a valid one!

It’s easy to make things complicated but below, we break down this question in easy-to-understand terms.

What is a Quality System?

A Quality System is a structured and formalised approach that enables an organisation to manage and maintain the quality of its activities to achieve the organisation’s objectives and expectations.

It reflects your organisation’s commitment to meeting requirements and consistently delivering quality products, services, systems, and processes, all in alignment with relevant standards and regulations. A helpful way to think about this is through the PDCA (Plan, Do, Check, Act) cycle.

Quality Systems

So, why have one, and who is responsible?

It’s more than just a set of documented procedures and processes – it influences every facet of your organisation’s performance, no matter how big or small you are, therefore driving a quality culture throughout and ensuring everyone is responsible for quality. It’s organic and ever-evolving – it’s not a case of simply implementing it and thinking the job is done. The keyword here is ‘continual’.

Your approach to your Quality System should include aspects such as:

• Compliance with relevant regulations and standards.
• Communication: Documenting processes and being open to feedback for improvement.
• Continuous Improvement: Continually reviewing to enhance its effectiveness, including defining and improving processes and training opportunities.

These high-level goals are crucial when implementing a Quality System, no matter what size you are or what industry domain you are in.

If you would like to learn more about how Tower Mains can help you with your Quality System, please feel free to contact us at info@towermains.com.