Many challenges face the multicultural auditor today…
Which is why our Director Andrew Waddell chose to shed some light on the topic at the #RQA2020 International QA Conference on Tuesday.
It certainly was a difficult topic to summarise in 25-minutes but, never one to shy away from a challenge, Andrew set out to address the following…
✏️ There is no such thing as a “typical” profile for Quality Assurance. Some audits require patience, whereas others require drive.
✏️ Quality Assurance professionals often have to modify their styles and approaches for different situations. After all, it is the responsibility of the auditor to adapt to the auditee, not vice versa.
✏️ People and personalities are an unpredictable variable when preparing for an audit, but consideration of their culture (nationality, organisation, industry) may provide a degree of insight.
✏️ There are eight scales for measuring different national characteristics. Of these, the four most relevant to the audit situation are; communication, evaluation, trusting and disagreeing.
As the saying goes, we have two ears and one mouth. The best multicultural auditor will listen and pick up the signals first.