Top tips for choosing the right QA consultancy

There are many reasons why your organisation may be in the market for a QA consultancy – including third-party audits, internal audits, quality management system support, clinical trial support and consultancy, preparation for inspection, coaching and training of your staff – and there is no shortage of consultancies out there, but finding the right fit for your organisation and your organisation’s goals is essential.

Here, we look at some of the most important things to consider before choosing and committing to any QA consultancy company:

Track record

When it comes to choosing a consultancy company, it’s crucial that you find one with the relevant industry experience and qualifications to ensure that these expectations are met.

Due to the multi-disciplinary nature of many highly regulated industries (such as pharma, medical device, and life sciences), be sure to ask the consultant for their specific industry experience and for any successful client engagements that closely resemble your organisation’s project.

However, a company’s successful track record shouldn’t be based entirely on its relevant experience and previous successes. It should also take into account their ability to work within the parameters of a project.

If you’re looking to achieve compliance by a target date, or you need to complete all relevant work within a budget, you want to be sure that the consultancy company you choose can work to these restrictions.


When shortlisting potential consultancy companies, look beyond the consultant that you’re most likely to be working with on a day-to-day basis. Instead, be sure to look at each member of the team and see what experience they have across the quality assurance spectrum.

These people will ultimately contribute to the future success of your company. By partnering with a company made up of qualified and engaged personnel that cover an extensive range of skills, you’re more likely to find the most practical and pragmatic solution to any problems that may arise.

Geographical limitations

In today’s ever-changing environment, it has been proven that remote consultancy works well utilising technology such as Microsoft Teams, WebEx, and Zoom.

With multiple locations and time zones now able to contribute simultaneously using shared virtual rooms, individual break out rooms, virtual whiteboards and cloud portals, geographical limitations are no longer the stumbling block they once were.

Whilst face-to-face meetings can be useful as milestone gates to review progress if required, they should be minimal and should typically be strategically planned to allow you to utilise the necessity wisely and cost-effectively.

When assessing a company’s capabilities concerning geographical limitations, be sure to ask them what they can do to ensure that they are adaptable and can work in this hybrid fashion.


The duration in which you may need a QA consultant could range from several weeks to several years. It all depends on the size and complexity of the project you’re undertaking.

Regardless of whether your project is short-term or long-term, you’ll want to feel confident in the consultant’s ability to provide continual support over the project’s entire lifetime and for future support. This means finding a consultancy company that is both well-established and maintains communication with your organisation even after the solution has been implemented.

When investing so much of your time, resources, and revenue into quality assurance, it’s best to partner with a company that is keen to build solid, long-term relationships with its clients.

How can Tower Mains support you?

We offer flexible and cost-effective Quality Assurance services when and where you need them – from short ad hoc projects to long-term QA collaborations across the regulatory and non-regulatory fields.

Our diverse, international team brings over 200 years of global regulatory experience from NHS, academia, start-up biotechs to worldwide pharma and medical devices. Each client will have one of our Associates assigned to them with the knowledge and experience to understand your requirements and provide a truly personal service.

To find out more about our range of QA services, click here.